Warranty & Returns Policy

Warranty & Returns Policy

Warranty coverage

Last updated: September 3, 2025

  • Panels and structure: covered for 2 years from the delivery date against defects in materials and workmanship.

  • Electrical components: covered for 1 year from the delivery date against defects in materials and workmanship.

Warranty service

At our discretion, we will repair or replace defective parts with new or refurbished components. Warranty work may be performed by an authorized PFS technician or at an authorized service facility. We will coordinate the appropriate remedy and logistics based on the issue and product type.

How to request warranty service

Contact us with your order number, product details, a description of the issue, and photos or video if helpful. We may request onsite inspection or return of the defective part for evaluation.
Phone: (800) 587‑7890
Contact: Use the Contact Us page on our website.

Freight damage on arrival

If damage is visible at delivery, note it on the carrier’s receipt, take photos of packaging and product, and contact us within 48 hours so we can assist with a claim and remedy. Concealed damage should be reported within 5 calendar days of delivery.

What is not covered

Normal wear items and consumables, cosmetic damage after delivery, improper installation, misuse, unauthorized modifications or repairs, lack of maintenance, damage from external events (including accidents, fire, flood, or power issues), and any non‑PFS components or accessories are not covered.

Limitations

This warranty applies to the original purchaser and is limited to the remedies described above. To the maximum extent permitted by law, PFS is not liable for indirect, incidental, special, consequential, or punitive damages. Some states do not allow certain limitations, so these may not apply to you.

Returns policy

  • Return window: within 30 days of purchase or delivery as defined on your order.

  • Condition: items must be unused, uninstalled, and in the original packaging with all parts and documentation.

  • Not returnable: custom or made‑to‑order products, special orders, electrical components once installed, used or damaged items, and clearance or final sale items.

  • Restocking: up to 90 percent per existing policy. Shipping, handling, and any customized items are non‑refundable.

RMA process

  1. Contact us to request a Return Merchandise Authorization.

  2. We will confirm eligibility and provide the correct return address.

  3. Pack securely and include the RMA number on the label.

  4. Ship with a trackable method and appropriate insurance.

  5. After inspection, approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit.

Questions? Call (800) 587‑7890 or use the Contact Us page.