Privacy Policy

Privacy Policy

Who We Are

Last updated: September 3, 2025

This Privacy Policy explains how Platinum Finishing Systems (“PFS,” “we,” “us,” “our”) collects, uses, and shares information when you visit pfsspraybooths.com or interact with us (for example, when you request a quote or place an order).

How to contact us about privacy
Address: 1400 Airport Blvd, Santa Rosa, CA 95403, USA
Phone: (800) 587‑7890
Web form: Use the Contact Us page on our website.

Information we collect

  • You provide to us: name, company, phone number, email, shipping/billing addresses, product interests, order details, and messages you send via forms, phone, or chat (if enabled).

  • Order & account data (WooCommerce): items ordered, pricing, shipping details, order history, and related notes.

  • Payment details (via processor): for card or electronic payments, your information is processed by our third‑party payment processor. We do not store full card numbers.

  • Automatic data: IP address, device and browser type, pages viewed, and similar analytics information collected via cookies or similar technologies.

How we use information

  • Provide our services: quotes, ordering, fulfillment, shipping, and customer support.

  • Operate, secure, and improve our site: debugging, analytics, fraud prevention, and measurement.

  • Legal/compliance: recordkeeping, tax, and responding to lawful requests.

  • Marketing: to the extent permitted; you can opt out of emails at any time.

Cookies, analytics & tags

We use cookies and similar technologies to run the site, remember preferences, and understand how the site is used.

  • Google Tag Manager (GTM): we use GTM to deploy site tags. GTM may process basic technical data to load tags properly; it does not collect personal information by itself.

  • Google Analytics (GA4): we use GA4 for usage insights (e.g., page views, device/browser info). According to Google, GA4 does not log or store IP addresses; we also limit data‑sharing options where available. You can control analytics in your browser settings and, if a cookie banner is present,through our cookie preferences link.

  • WooCommerce cookies: essential cookies for cart/checkout and to remember selections.

Forms, CRM & live chat

  • Zoho CRM (forms): when you submit a form (e.g., Contact, Request a Quote), the information you provide (name, company, contact details, message, and related metadata) is stored in Zoho CRM to help us follow up, manage quotes/orders, and provide support.

  • Live chat (if enabled): chat content and limited technical information (like browser type and approximate location) may be processed to route, troubleshoot, and secure the chat. Transcripts are retained only as needed for customer service and recordkeeping.

Sharing information

  • Zoho CRM (forms): when you submit a form (e.g., Contact, Request a Quote), the information you provide (name, company, contact details, message, and related metadata) is stored in Zoho CRM to help us follow up, manage quotes/orders, and provide support.

  • Live chat (if enabled): chat content and limited technical information (like browser type and approximate location) may be processed to route, troubleshoot, and secure the chat. Transcripts are retained only as needed for customer service We share information with service providers that help us run our business (hosting, ecommerce, payment processing, shipping/logistics, analytics/tags, and communications). These providers may only use your information to perform services for us. We may also share information to comply with law or in connection with a corporate transaction.and recordkeeping.

Your privacy choices & rights

  • We do not sell personal information.

  • If our use of cookies/ads is ever considered “sharing” for cross‑context behavioral advertising, you may opt out by using our cookie preferences (if present) or contacting us via the Contact Us page or phone.

  • Depending on your location, you may have rights to access, correct, delete, or limit your personal information. To make a request, use the Contact Us page or call us; we may need to verify your identity.

Data retention

We keep information for as long as needed to provide services and to meet legal, tax, accounting, and safety obligations.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

Children

Our site is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect such information. If you believe a child provided personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the “Last updated” date above.

Contact PFS about this policy: 1400 Airport Blvd, Santa Rosa, CA 95403 • (800) 587‑7890 • see our Contact Us page.